Shipping policy

Last Updated: July 30, 2026

Thank you for shopping with Liushagrace. This Shipping Policy explains our shipping rates, order processing times, delivery estimates, service area, tracking, and the handling of delivery-related issues.

Shipping Area

Liushagrace currently ships to eligible addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico or other U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations outside the United States

P.O. box delivery may be unavailable where the assigned carrier does not support it. Shipping availability is confirmed during checkout based on the delivery address.

Shipping Rates

We offer standard shipping at the following rates:

Order subtotal Shipping fee
Less than $120 USD $8 USD
$120 USD or more Free

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes.

Taxes, gift cards, and previously paid shipping charges do not count toward the $120 USD free-shipping threshold.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is the period between order confirmation and transfer of the package to the shipping carrier. It is separate from carrier transit time.

Processing may occasionally take longer during major sales, holidays, unusually high order volume, payment verification, address verification, inventory adjustments, severe weather, or other circumstances outside our reasonable control.

Estimated Delivery Time

Standard shipping normally takes 3–7 business days after the package has been transferred to the carrier.

The estimated total delivery time is:

1–3 business days for processing + 3–7 business days for transit

Most orders are expected to arrive within approximately 4–10 business days after payment confirmation.

Delivery estimates are not guaranteed. Actual delivery time may vary because of the destination, carrier operations, weather, holidays, address accuracy, local delivery conditions, and other events outside our reasonable control.

U.S. Fulfillment

Liushagrace primarily serves customers in the United States.

Eligible inventory is stored and dispatched from a U.S. warehouse operated by our logistics partner, ZTO International. Depending on the destination and shipping arrangement, final delivery may be completed by ZTO International or another authorized local carrier.

ZTO International provides warehousing and logistics services only. Liushagrace remains responsible for product sales, customer support, cancellations, returns, and refunds.

Order Tracking

Once tracking information becomes available, a shipping confirmation email will be sent to the email address used during checkout.

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking information to update.

If tracking does not update after this period, contact us at service@liushagrace.shop.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information before placing an order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Telephone number

To request an address correction, contact us as soon as possible. We will try to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Liushagrace is not responsible for delays, failed delivery, or loss caused by an incorrect, incomplete, or outdated address supplied by the customer.

Split Shipments

Orders may be divided into multiple shipments when products are stored separately or become available at different times.

When an order is split:

  • No additional standard shipping fee will be charged solely because of the split.
  • Separate tracking numbers may be provided.
  • Packages may arrive on different dates.

Delivery Delays

Delivery may occasionally be delayed because of:

  • Severe weather
  • Holiday shipping volume
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Local carrier service interruptions
  • Other circumstances outside our reasonable control

If tracking has not updated for several business days or the package has exceeded the estimated delivery period, contact us so we can review the shipment with the logistics provider.

Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, please:

  1. Check the mailbox, porch, entrance, reception area, parcel locker, and other possible delivery locations.
  2. Ask household members, neighbors, building management, or reception personnel.
  3. Allow one additional business day, because some carrier scans may appear before final placement.
  4. Contact the carrier using the tracking number.
  5. Contact Liushagrace if the package still cannot be located.

We may request confirmation of the delivery address and supporting information before opening an investigation with the carrier.

A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery. Each case will be reviewed using the available tracking information and the outcome of the carrier investigation.

Lost or Damaged Packages

If a package appears lost or arrives damaged, contact us at:

Email: service@liushagrace.shop
Phone: +1 602-298-9700

Please include:

  • Your order number
  • Your full name
  • The tracking number
  • A description of the issue
  • Photographs of the package, shipping label, packaging, and damaged product where applicable

Please keep all packaging until the review has been completed.

If the carrier confirms that a package was lost in transit, or if we verify that the product was damaged during delivery, we will provide an appropriate resolution.

Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or repeated unsuccessful delivery attempts may be refunded after the returned package has been received and inspected.

The following may be deducted from the refund where applicable:

  • Original shipping charges
  • Carrier return fees
  • Additional shipping costs caused by an incorrect address
  • Other reasonable costs associated with the failed delivery

These deductions will not apply when the delivery failure resulted from an error by Liushagrace or its logistics provider.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to cancel orders that have not entered processing or fulfillment. Once an order has been packed, transferred to the warehouse, or shipped, cancellation may no longer be possible.

Orders that cannot be canceled must be handled according to our Return and Refund Policy.

U.S. Correspondence Address

5830 W Thunderbird Rd, Suite B8
Glendale, AZ 85306-4655
United States

This is a commercial mail receiving address used for business correspondence only. It is not our office, warehouse, retail location, fulfillment facility, or return address.

Do not send product returns to this address. Customers must contact us and receive approved return instructions before returning any item.

Contact Us

Brand: Liushagrace
Email: service@liushagrace.shop
Phone: +1 602-298-9700

Business Operator:
Puning Liusha Xianyi Baixiu Garment Factory