Shipping policy

Last Updated: September 10, 2026

Thank you for shopping with Liushagrace. This Shipping Policy explains our shipping area, shipping rates, order processing times, estimated transit times, tracking, and procedures for delivery-related issues.

Shipping Area

Liushagrace currently ships to eligible addresses within the 48 contiguous United States.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico or other U.S. territories
• APO, FPO, or DPO addresses
• International destinations outside the United States

Availability for P.O. box delivery may depend on the shipping carrier. If a shipping address cannot be serviced, this will normally be indicated during checkout or we will contact you before fulfillment.

Shipping Rates

We offer standard shipping based on the merchandise subtotal of your order.

The free-shipping threshold is based on the eligible merchandise subtotal after applicable discounts and before taxes.

Any applicable shipping charge will be displayed during checkout before payment is completed.

Order Cutoff Time

Our daily order cutoff time is:

2:00 PM Pacific Time

Orders placed before 2:00 PM Pacific Time on a business day may begin processing that business day.

Orders placed after the cutoff time will begin processing on the next business day.

Our order processing days are Monday through Friday, excluding applicable holidays.

Order Processing Time

Orders are normally processed within:

1–3 business days

Processing time begins after payment has been successfully confirmed and refers to the period required to prepare an order before it is transferred to the shipping carrier.

Business days are Monday through Friday and do not include weekends or applicable holidays.

Orders placed after the daily cutoff time, on weekends, or on holidays will begin processing on the next business day.

Estimated Transit Time

After an order has been processed and transferred to the carrier, standard shipping normally takes:

3–7 business days

Transit days are calculated using Monday through Friday as delivery business days for the purpose of our standard estimate.

The estimated total delivery time is therefore approximately:

1–3 business days processing + 3–7 business days transit

Estimated total: approximately 4–10 business days

These delivery times are estimates. Carrier delays, severe weather, transportation disruptions, holidays, or other circumstances outside our reasonable control may occasionally affect the actual delivery date.

Order Fulfillment

Liushagrace works with third-party logistics partners to support order fulfillment and delivery to customers in the United States.

The fulfillment location, shipping carrier, and delivery route used for an order may vary depending on inventory availability and the destination address.

Liushagrace remains responsible for the sale of products, customer service, order-related assistance, returns, and refunds.

Shipping charges and estimated delivery times are provided in this policy and during checkout where applicable.

Order Tracking

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating in the carrier's system.

If your tracking information has not updated after this period, please contact us at:

service@liushagrace.shop

When contacting us about an order, please include your order number and the email address used during checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify:

• Recipient's full name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Contact information

If you notice an address error after placing an order, please contact us as soon as possible at service@liushagrace.shop.

We will make reasonable efforts to update the address before fulfillment begins. However, an address change cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Split Shipments

An order may occasionally be divided into more than one shipment if products are fulfilled separately.

If an order is split:

• You will not be charged an additional standard shipping fee solely because the order was divided into multiple packages.
• Separate tracking numbers may be provided.
• Packages may arrive on different dates.

Delivery Delays

Occasional delays may occur because of circumstances such as:

• Severe weather
• Holiday shipping volume
• Transportation disruptions
• Carrier service interruptions
• Incorrect or incomplete shipping information

If your package has exceeded the estimated delivery period or the tracking information has not updated for several business days, please contact us at service@liushagrace.shop so we can review the shipment.

Delivered but Not Received

If carrier tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or parcel locker
• Porch, entrance, or other delivery locations around the property
• Building reception or management
• Household members or neighbors who may have accepted the package

You may also contact the shipping carrier using the tracking number provided.

If the package still cannot be located, contact us at service@liushagrace.shop and include your order number and tracking information.

We will review the available delivery information and, where appropriate, work with the logistics provider or carrier to investigate the shipment.

Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact:

service@liushagrace.shop

Please provide, where applicable:

• Your order number
• Your full name
• Tracking information
• A description of the issue
• Clear photographs of the package, shipping label, packaging, and damaged product

Please retain the product and packaging while the issue is being reviewed.

If a shipment is confirmed lost in transit or a product is verified as damaged during delivery, we will provide an appropriate resolution in accordance with our applicable policies.

Refused or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, please contact us for assistance.

Any eligible refund will be reviewed after the returned package has been received.

Original shipping charges or actual carrier return costs may be deducted where the failed delivery resulted from inaccurate customer-provided delivery information or refusal of delivery.

These charges will not apply when the delivery problem resulted from an error by Liushagrace or the applicable logistics provider.

Order Cancellations

If you need to cancel an order, please contact us at service@liushagrace.shop as soon as possible.

We will make reasonable efforts to process cancellation requests before an order enters fulfillment.

Once an order has been packed, processed, or transferred to the carrier, cancellation may no longer be possible.

If an order can no longer be canceled, an eligible return may be requested after delivery according to our Return and Refund Policy.

Returns and Refunds

Eligible returns are handled according to our Return and Refund Policy.

Please contact customer service before returning any merchandise. The appropriate return instructions and return address will be provided after your return request has been reviewed.

Do not send returns to an address unless that address has been specifically provided or approved for your return.

Contact Us

If you have questions about an order, shipping, tracking, delivery, returns, or refunds, please contact us:

Brand: Liushagrace

Customer Service Email:
service@liushagrace.shop

Business Operator:
Puning Liusha Xianyi Baixiu Garment Factory