Refund policy
Last Updated: September 10, 2026
Thank you for shopping with Liushagrace. We want our return and refund process to be clear and easy to understand. This policy explains the conditions, procedures, costs, and timelines that apply to eligible returns and refunds.
This policy applies to eligible orders delivered within the 48 contiguous United States.
1. 30-Day Return Policy
We accept eligible returns within 30 days from the date your order is delivered.
Both defective and non-defective products may be returned, provided that the applicable return requirements in this policy are met.
To qualify for a return, the item must be in new and unused condition. It must be:
- Unworn
- Unused
- Unwashed
- Unaltered
- Free from stains, odors, makeup, pet hair, or other signs of use
- Returned with original tags, packaging, and included accessories where applicable
- Accompanied by valid proof of purchase
Items that have been worn, used, washed, altered, or damaged after delivery may not qualify for a return.
2. How to Request a Return
Before sending any product back, please contact our customer service team at:
Email: service@liushagrace.shop
Please provide:
- Your order number
- Your full name
- The email address used when placing the order
- The item you wish to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
After your request has been reviewed, we will provide the applicable return instructions and approved return address.
Please do not send products back without receiving return instructions from us first.
The return address may differ from our registered business address or any correspondence address displayed elsewhere on our website.
3. Return Method
Eligible returns are accepted by mail.
We do not currently offer:
In-store returns or returns at third-party drop-off locations.
Customers must follow the return instructions provided by our customer service team.
4. Return Shipping Costs
For returns that are not caused by an error on our part, including change of mind, incorrect size selection, personal preference, or an item no longer being wanted, the customer is responsible for arranging and paying for return shipping.
Customers should use a trackable shipping method and retain the shipping receipt and tracking information until the return has been completed.
Original shipping charges are non-refundable for change-of-mind returns.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the 30-day return period.
After the issue has been verified, Liushagrace will provide an appropriate resolution. When a return is required because of a verified damaged, defective, or incorrect item, we may provide a prepaid return label or reimburse reasonable return shipping costs.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as reasonably possible and within 30 days of delivery at:
Please include your order number and clear photographs showing the product, packaging, shipping label, and affected area where applicable.
After reviewing the information, we may offer an appropriate resolution, including a refund, replacement where available, or authorized return.
Please keep the item and its packaging until the review has been completed.
6. No Restocking Fee
Liushagrace does not charge a restocking fee for eligible returns.
There is no fixed restocking charge or percentage-based restocking fee.
This does not mean that customer-responsible return shipping or non-refundable original shipping charges are refunded for change-of-mind returns.
7. Refunds
After the returned product is received, we will inspect it to confirm that it meets the requirements of this policy.
If the return is approved, we will issue the refund to the original payment method.
Approved refunds are processed by Liushagrace within 5 business days after the returned item has been received and inspected.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. This additional financial institution processing time is outside our control.
8. Refund Amount
For an approved eligible return, the refundable amount generally includes the purchase price paid for the returned product.
For change-of-mind returns:
Original shipping charges are non-refundable.
The customer is also responsible for the applicable return shipping cost.
For verified damaged, defective, or incorrectly shipped products caused by our error, applicable shipping costs may also be refunded where appropriate.
9. Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color, style, or product, please return the eligible original item according to this policy and place a new order separately.
A replacement provided as a resolution for a verified damaged, defective, or incorrect item is not considered a standard exchange.
10. Items That Do Not Qualify for Return
Returns may be declined if the product:
Has been worn, used, washed, or altered after delivery; has stains, odors, makeup, pet hair, or other signs of use; has been damaged by the customer after delivery; is missing important original components or accessories; or is returned outside the applicable 30-day return period.
These conditions do not limit rights that cannot legally be excluded under applicable consumer protection laws.
11. Return Packages Lost in Transit
When the customer arranges the return shipment, we recommend using a trackable shipping service.
Liushagrace is not responsible for return packages that are lost before reaching the approved return location when the return shipment was arranged by the customer.
Please retain your tracking information until your refund has been completed.
12. Refused or Undeliverable Orders
If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or the carrier was unable to complete delivery after reasonable attempts, the order will be reviewed after it is returned.
Original shipping charges and actual carrier return costs may be deducted from an eligible refund when the failed delivery was caused by customer-provided information or refusal of delivery.
These deductions will not apply where the delivery failure resulted from an error by Liushagrace or the applicable logistics provider.
13. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests before the order enters fulfillment.
Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.
If an order cannot be canceled, you may request an eligible return after delivery according to this policy.
14. Contact Us
For questions about returns, refunds, damaged products, or orders, please contact:
Brand: Liushagrace
Customer Service Email:
service@liushagrace.shop
Business Operator:
Puning Liusha Xianyi Baixiu Garment Factory
Please contact customer service and obtain approved return instructions before mailing any product back.