Refund policy

Last Updated: July 30, 2026

Thank you for shopping with Liushagrace. We want you to feel confident when purchasing from our store. This policy explains how returns, refunds, exchanges, damaged items, and order cancellations are handled.

1. Return Period

We accept eligible returns requested within 30 days after the order is delivered.

To qualify for a return, the item must be:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from stains, odors, makeup, pet hair, or other signs of use
  • Returned with its original tags and packaging where reasonably possible
  • Accompanied by valid proof of purchase

Items that do not meet these conditions may be declined or may receive a reduced refund where permitted by law.

2. How to Request a Return

Before returning any item, please contact us:

Email: service@liushagrace.shop
Phone: +1 602-298-9700

Please include:

  • Your order number
  • The name and email address used for the order
  • The item you wish to return
  • The reason for the return
  • Clear photographs if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions and approved return address.

Do not send returns without authorization. Unauthorized returns may not be accepted or refunded.

3. Return Address Notice

Our U.S. business correspondence address is:

5830 W Thunderbird Rd, Suite B8
Glendale, AZ 85306-4655
United States

This is a commercial mail receiving address used for business correspondence only. It is not our office, warehouse, retail store, or return facility.

Do not return products to this address. The correct return address will be provided after your return request is approved.

4. Return Shipping Costs

For returns based on personal preference, including reasons such as:

  • Incorrect size selected by the customer
  • Change of mind
  • Color or style preference
  • Item no longer wanted

the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return results from our error or the product arrived damaged or defective.

We recommend using a trackable shipping service. Liushagrace is not responsible for return packages lost or damaged before they are received at the approved return location.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us within 7 days of delivery if an item:

  • Arrives damaged
  • Has a manufacturing defect
  • Is different from the item ordered
  • Is missing from the shipment

Please provide photographs of the product, packaging, shipping label, and affected area.

After verification, we may provide an appropriate solution, including:

  • A replacement
  • A refund
  • A prepaid return label or reimbursement of reasonable return shipping costs, when a return is required

Do not discard the item or packaging until we have completed the review.

6. Non-Returnable Items

We cannot accept returns for:

  • Items worn, washed, altered, or damaged after delivery
  • Items without original tags when tags were included
  • Items showing stains, odors, makeup, deodorant, pet hair, or other signs of use
  • Gift cards
  • Items specifically marked “Final Sale” on the product page before purchase
  • Personalized or custom-made items
  • Items returned without prior authorization

This does not limit any rights available to customers under applicable consumer protection laws.

7. Exchanges

We do not currently offer direct exchanges.

To obtain another size, color, or style, please return the eligible item for a refund and place a new order.

This helps ensure that the replacement product is available and can be processed without unnecessary delays.

8. Refunds

After the returned item is received, we will inspect it and notify you of the approval or rejection of the refund.

Approved refunds are issued to the original payment method within 5 business days after inspection.

Depending on your bank, card provider, or payment service, it may take an additional 5–10 business days for the refund to appear in your account.

Liushagrace does not charge a restocking fee for eligible returns.

The following amounts may be deducted from the refund when applicable:

  • Customer-responsible return shipping costs
  • Loss in value caused by use, damage, missing parts, or failure to follow the return conditions
  • Non-refundable original shipping charges

9. Refused and Undeliverable Packages

If an order is returned because of:

  • An incorrect or incomplete shipping address
  • Refusal of delivery
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

we may issue a refund after the package is returned and inspected.

Original shipping charges and any carrier return fees may be deducted from the refund unless the delivery failure resulted from our error.

10. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will try to cancel orders that have not entered processing or fulfillment. Once an order has been processed, packed, or shipped, it may no longer be canceled and must be handled under the standard return process.

Submitting a cancellation request does not guarantee that the order can be stopped.

11. Contact Information

Brand: Liushagrace
Email: service@liushagrace.shop
Phone: +1 602-298-9700

Business Operator:
Puning Liusha Xianyi Baixiu Garment Factory

U.S. Business Correspondence Address:
5830 W Thunderbird Rd, Suite B8
Glendale, AZ 85306-4655
United States

The U.S. address is for business correspondence only and is not a return facility.