FAQs
Last Updated: September 10, 2026
Welcome to the Liushagrace FAQ page. Here you can find information about orders, products, sizing, shipping, returns, payments, privacy, and customer support.
For complete policy details, please also review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
ORDERS
How do I know whether my order was placed successfully?
After your order is successfully submitted, you should receive an order confirmation email at the email address provided during checkout.
If you do not see the confirmation email, please check your spam or junk folder.
If you still cannot locate it, contact us at service@liushagrace.shop and include your full name and the email address used when placing the order.
Can I change or cancel my order?
Please contact us as soon as possible at service@liushagrace.shop if you need to change or cancel an order.
We will make reasonable efforts to assist before the order enters processing or fulfillment.
Once an order has been processed, packed, or transferred to the shipping carrier, changes or cancellation may no longer be possible.
If an order can no longer be canceled, you may request an eligible return after delivery according to our Return & Refund Policy.
Why might my order be canceled?
An order may be canceled if payment cannot be authorized, required customer or delivery information cannot be verified, the product becomes unavailable, the delivery address is outside our supported shipping area, or an obvious technical or pricing error occurs.
If Liushagrace cancels an order after payment has already been collected, the applicable amount will be refunded to the original payment method.
Can I change my shipping address after ordering?
Contact service@liushagrace.shop as soon as possible if you notice an error in your shipping address.
We will try to update the information before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
PRODUCTS AND SIZING
What products does Liushagrace sell?
Liushagrace offers women’s clothing, including dresses, tops, sets, and other apparel in a range of styles, colors, materials, and silhouettes.
Product availability may change as our collections and inventory are updated.
How do I choose the correct size?
Please review the size information and measurements provided on the applicable product page before placing your order.
Sizing may vary between products because of differences in fabric, construction, fit, and design.
For additional sizing questions, you may contact us at service@liushagrace.shop before ordering.
Are product measurements exact?
Product measurements may be taken manually, so minor measurement differences may occur.
Please review any product-specific sizing notes shown on the applicable product page.
Will the product color look exactly the same as it does online?
We aim to display product colors as accurately as reasonably possible.
However, slight differences may occur because of photography, lighting, screen settings, device displays, fabric characteristics, or production variations.
Are all products manufactured directly by Liushagrace?
Liushagrace is operated by Puning Liusha Xianyi Baixiu Garment Factory.
Depending on the product, material, production requirements, and inventory needs, we may also work with third-party suppliers or production partners as part of our sourcing and production process.
We aim to provide accurate product information on each product page.
SHIPPING
Where does Liushagrace ship?
We currently ship to eligible addresses within the 48 contiguous United States.
We do not currently offer standard shipping to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, or international destinations outside the United States.
P.O. box availability may depend on the assigned shipping carrier.
How much does shipping cost?
For orders with an eligible merchandise subtotal of less than $120 USD, standard shipping is $8 USD.
For orders with an eligible merchandise subtotal of $120 USD or more, standard shipping is free.
The free-shipping threshold is calculated after applicable discounts and before taxes.
The applicable shipping charge will be displayed during checkout.
What is your daily order cutoff time?
Our daily order cutoff time is 2:00 PM Pacific Time on business days.
Orders placed after the cutoff time normally begin processing on the next business day.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Our normal processing days are Monday through Friday, excluding applicable holidays.
How long does delivery take?
After an order has been processed and transferred to the carrier, estimated standard transit time is 3–7 business days.
The estimated total delivery time is therefore approximately:
4–10 business days
This consists of 1–3 business days for processing plus 3–7 business days for transit.
Delivery times are estimates and may occasionally be affected by carrier operations, severe weather, holidays, transportation disruptions, address issues, or other circumstances outside our reasonable control.
Where are orders fulfilled?
Liushagrace works with third-party logistics and fulfillment providers to support customer orders.
The applicable fulfillment location, shipping carrier, and delivery route may vary depending on inventory availability and the destination address.
Liushagrace remains responsible for product sales, customer service, eligible cancellations, returns, and refunds for purchases made through our store.
How can I track my order?
When tracking information becomes available, a shipping confirmation email will be sent to the email address used during checkout.
Please allow up to 48 hours after receiving the shipping confirmation for tracking information to begin updating in the carrier's system.
If you need assistance with tracking, contact service@liushagrace.shop.
Can my order arrive in more than one package?
Yes. An order may occasionally be divided into multiple shipments when products are fulfilled separately.
Separate tracking numbers may be provided, and packages may arrive on different dates.
You will not be charged an additional standard shipping fee solely because an order is divided into multiple packages.
What should I do if tracking shows delivered but I cannot find my package?
First, check your mailbox, parcel locker, porch, entrance, reception area, building management, household members, and other possible delivery locations.
You may also contact the applicable carrier using your tracking number.
If the package still cannot be located, contact service@liushagrace.shop with your order number and tracking information so we can review the delivery details.
What should I do if my package appears lost or arrives damaged?
Contact service@liushagrace.shop and provide your order number, tracking information, a description of the issue, and clear photographs where applicable.
Please keep the product and packaging until the issue has been reviewed.
RETURNS AND REFUNDS
What is your return period?
Eligible products may be returned within 30 days from the date of delivery.
Both defective and non-defective products may qualify for return, subject to the conditions in our Return & Refund Policy.
Returned products must generally be new and unused, including being unworn, unwashed, unaltered, and free from stains, odors, makeup, pet hair, or other signs of use.
Original tags, packaging, and included accessories should be returned where applicable.
How do I request a return?
Before mailing any product back, contact:
Please provide your order number, full name, email address used for the order, product you wish to return, reason for the return, and photographs if the product is damaged, defective, or incorrect.
After reviewing your request, we will provide the applicable return instructions and approved return address.
Please do not send products back without first receiving return instructions.
How are returns sent back?
Eligible returns are accepted by mail.
We do not currently offer in-store returns or returns through third-party drop-off locations.
The appropriate return instructions and return address will be provided after your return request has been reviewed.
Who pays return shipping?
For change-of-mind returns, incorrect size selections, personal preference, or other returns not caused by an error on our part, the customer is responsible for return shipping costs.
If a product is verified as damaged, defective, or incorrect because of our error, Liushagrace will provide an appropriate resolution and may provide a prepaid return label or reimburse reasonable return shipping costs when a return is required.
Do you charge a restocking fee?
No.
Liushagrace does not charge a restocking fee for eligible returns.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like another size, color, style, or product, please return the eligible original item for a refund and place a new order separately.
A replacement provided as a resolution for a verified damaged, defective, or incorrect item is not considered a standard exchange.
How long does it take to process a refund?
After an eligible returned product has been received and inspected, approved refunds are issued to the original payment method.
Liushagrace normally processes an approved refund within 5 business days after receipt and inspection of the return.
Your bank, card issuer, or payment provider may require additional time to post the completed refund to your account.
What should I do if my product arrives damaged, defective, or incorrect?
Contact us at service@liushagrace.shop as soon as possible and within the applicable 30-day return period.
Please provide your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where applicable.
After reviewing the information, we will provide an appropriate resolution in accordance with our Return & Refund Policy.
PAYMENT AND PRIVACY
What payment methods do you accept?
The payment methods currently available for your order will be displayed during checkout.
Payment options may vary depending on the payment services currently enabled on our store.
Please review the available payment options at checkout before completing your purchase.
Is my payment information stored by Liushagrace?
Payments are processed through Shopify and/or authorized payment service providers.
Liushagrace does not generally receive or store your complete payment card number or card security code.
We may receive limited transaction information necessary to process and manage an order, such as payment status, payment method type, billing information, and fraud-prevention results.
For additional information, please review our Privacy Policy.
How is my personal information used?
We may use personal information to process orders and payments, arrange fulfillment and delivery, provide order and tracking updates, handle returns and refunds, respond to customer service requests, maintain website security, prevent fraud, and comply with applicable legal and business obligations.
Information may also be provided to service providers when reasonably necessary to operate the store and provide these services.
For complete information, please review our Privacy Policy.
BUSINESS AND CUSTOMER SUPPORT
Who operates Liushagrace?
Liushagrace is operated by Puning Liusha Xianyi Baixiu Garment Factory.
Registered Business Address:
Building 27, Fangheyuan, Kindergarten Area
Guangcaoyang Village, Liusha South Subdistrict
Puning, Guangdong, China
How can I contact Liushagrace?
For questions about products, sizing, orders, shipping, tracking, returns, refunds, or other customer service matters, contact:
Email: service@liushagrace.shop
If your question concerns an existing order, please include your order number, full name, and the email address used during checkout.
When will customer service reply?
We normally aim to respond within 1–2 business days, Monday through Friday, excluding applicable holidays.
Response times may occasionally be longer during holidays, promotional periods, or periods of unusually high inquiry volume.