FAQs

FREQUENTLY ASKED QUESTIONS

ORDERS

How do I know whether my order was placed successfully?

After your order is successfully submitted, you should receive an order confirmation email at the email address used during checkout.

Please check your spam or junk folder if you do not see the email. If you still cannot locate it, contact us at service@liushagrace.shop and include your full name and the email address used for the order.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will try to update or cancel an order that has not entered processing or fulfillment. Once an order has been packed, transferred to the warehouse, or shipped, changes and cancellations may no longer be possible.

Orders that cannot be canceled may be returned according to our Return and Refund Policy.

Why was my order canceled?

An order may be canceled because of:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect or incomplete order information
  • Inventory unavailability
  • Pricing or product-information errors
  • Shipping restrictions

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

PRODUCTS AND SIZING

What products does Liushagrace sell?

Liushagrace offers women’s clothing, including dresses and other apparel designed for daily wear, holidays, gatherings, and special occasions.

Product availability may change as collections and inventory are updated.

How do I choose the correct size?

Please review the size chart and product measurements shown on the relevant product page before ordering.

Garment sizing may vary between styles because of differences in fabric, construction, fit, and design. We recommend comparing the listed measurements with a similar garment that fits you well.

For sizing assistance, contact service@liushagrace.shop before placing your order.

Are the measurements exact?

Product measurements are taken manually and may have minor differences.

Small variations may occur because of measurement methods, fabric characteristics, and production batches. Any available sizing notes will be displayed on the product page.

Will the product color look exactly the same as it does online?

We aim to display product colors as accurately as reasonably possible.

However, slight color differences may occur because of lighting, photography, screen settings, fabric texture, and production batches.

Are all items made in your own factory?

Liushagrace is operated by Puning Liusha Xianyi Baixiu Garment Factory.

Our small garment team participates in production-related work such as sewing, assembly, finishing, product handling, and basic inspection. Depending on the style, material, production needs, and inventory arrangement, we may also work with approved suppliers or production partners.

SHIPPING

Where do you ship?

We currently ship to eligible addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico or other U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations outside the United States

P.O. box delivery may be unavailable where the assigned carrier does not support it.

How much does shipping cost?

Our standard shipping rates are:

Order subtotal Shipping cost
Less than $120 USD $8 USD
$120 USD or more Free standard shipping

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

How long will delivery take?

Standard transit normally takes 3–7 business days after the package is transferred to the carrier.

The estimated total delivery time is approximately:

4–10 business days

This consists of:

  • 1–3 business days for order processing
  • 3–7 business days for transit

Delivery dates are estimates and may be affected by weather, holidays, carrier operations, address issues, or other circumstances outside our reasonable control.

Where are orders shipped from?

Eligible inventory is stored and dispatched from a U.S. warehouse operated by our logistics partner, ZTO International.

Depending on the destination and shipping arrangement, final delivery may be completed by ZTO International or another authorized local carrier.

ZTO International provides warehousing and logistics services only. Liushagrace remains responsible for the sale, customer service, returns, and refunds.

How can I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.

Can my order arrive in more than one package?

Yes. An order may be split into multiple packages when products are stored separately or become available at different times.

Separate tracking numbers may be provided, and packages may arrive on different dates. You will not be charged an additional standard shipping fee solely because the order is split.

What should I do if I entered the wrong address?

Contact us immediately at service@liushagrace.shop.

We will try to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Customers are responsible for entering a complete and accurate shipping address during checkout.

What should I do if tracking says delivered but I cannot find the package?

Please:

  1. Check your mailbox, porch, entrance, parcel locker, reception area, and other possible delivery locations.
  2. Ask household members, neighbors, building staff, or reception personnel.
  3. Allow one additional business day, as some carrier scans may appear shortly before final delivery.
  4. Contact the carrier using the tracking number.
  5. Contact us if the package still cannot be located.

We may open an investigation with the logistics provider. Any replacement or refund will depend on the available delivery information and the outcome of the carrier review.

RETURNS AND REFUNDS

What is your return period?

Eligible returns may be requested within 30 days after delivery.

The item must generally be:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from stains, odors, makeup, pet hair, or signs of wear
  • Returned with original tags and packaging where reasonably possible
  • Accompanied by proof of purchase

Google recommends that return information clearly explain what customers must do, when returns are accepted, and when refunds can be expected.

How do I request a return?

Email service@liushagrace.shop before sending any item.

Include:

  • Your order number
  • Your full name
  • The email address used for the order
  • The item you wish to return
  • The reason for the return
  • Photographs if the product is damaged, defective, or incorrect

After reviewing the request, we will provide the applicable return instructions and approved return address.

Can I send my return to the Arizona address shown on the website?

No.

The following address is used for business correspondence only:

5830 W Thunderbird Rd, Suite B8
Glendale, AZ 85306-4655
United States

It is not our office, warehouse, retail location, fulfillment facility, or return address.

Do not send products to this address. Contact us first to obtain the approved return instructions.

Who pays the return shipping cost?

For personal-preference returns, such as a change of mind, an unwanted item, or an incorrect size selected by the customer, the customer is responsible for return shipping costs.

If the product is confirmed to be damaged, defective, or incorrect because of our error, Liushagrace will provide an appropriate solution and cover the applicable return shipping cost when a return is required.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

Do you offer exchanges?

We do not currently offer direct exchanges.

To obtain a different size, color, or style, return the eligible item for a refund and place a new order.

How long does it take to receive a refund?

After the returned item is received and inspected, an approved refund will normally be issued to the original payment method within 5 business days.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to display the refund.

Can final-sale items be returned?

Products clearly marked Final Sale on the product page before purchase are generally not eligible for return, except where required by applicable law or where the item arrives damaged, defective, or incorrect.

What should I do if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label where relevant

Please keep the item and packaging until we complete the review.

After verification, we may offer a replacement, refund, or other appropriate solution.

PAYMENT AND PRIVACY

What payment methods do you accept?

The available payment methods are displayed during checkout.

Payment options may vary depending on location, device, currency, and the payment services enabled on our store.

Do not list a payment method on this FAQ unless it is actually available during checkout.

Is my payment information stored by Liushagrace?

Payments are processed through authorized payment service providers.

Liushagrace generally does not receive or store your complete payment-card number. We may receive limited transaction information, such as payment status, payment method, billing details, and fraud-screening results.

For more information, please review our Privacy Policy.

How is my personal information used?

Personal information may be used to:

  • Process orders and payments
  • Arrange fulfillment and delivery
  • Provide tracking updates
  • Handle returns and refunds
  • Respond to customer-service requests
  • Prevent fraud and improve website security
  • Meet legal, accounting, and regulatory obligations

Information may be shared with service providers only when reasonably necessary to operate the store and complete these services.

BUSINESS AND CUSTOMER SUPPORT

Who operates Liushagrace?

Liushagrace is operated by:

Puning Liusha Xianyi Baixiu Garment Factory

Registered business address:

Building 27, Fangheyuan, Kindergarten Area
Guangcaoyang Village, Liusha South Subdistrict
Puning, Guangdong, China

Is the Arizona address your office or warehouse?

No.

The Arizona address is a commercial mail receiving address used for U.S. business correspondence. It is not our office, warehouse, retail store, fulfillment facility, or return address.

How can I contact Liushagrace?

Email: service@liushagrace.shop
Phone: +1 602-298-9700

For assistance with an existing order, include your order number, full name, and the email address used during checkout.

When will customer service reply?

We aim to respond within 1–2 business days, Monday through Friday, excluding holidays.

During sales, holidays, or periods of high inquiry volume, responses may take slightly longer.